Delivery Information 

We offer Free Standard UK Delivery on orders over £50. 
If you spend less than this, we keep the postage costs low.

Express delivery options are at a reduced rate when you spend over £50
(recommended when ordering plants). 

We use Royal Mail and DPD to deliver the majority of orders. Delivery is made between 08:00 and 18:00. Orders are dispatched on working days (see cut of times below) providing all plants/items are in stock . If you have ordered something that is marked out of stock then we will post your order as soon as everything is in stock. Orders placed after 2pm Friday will be posted on Monday. 

• We post orders same day up to 3pm (providing all plants are in stock). Orders after Friday 3pm are posted first thing Monday.
• Delivery time 1-3 working days.
• Plant orders placed after 3pm Thursday will be posted on the following Monday to avoid weekend delays, for the benefit of the plants.
• Delivery instructions or a safe place cannot be included on the package. Please use Tracked 24 delivery to leave instructions/safe place.
• If you're not home at the time of delivery, your postman will drop your parcel at your local Royal Mail collection point/sorting office.

• This service is fully traceable and you will be emailed/SMS a tracking code.
• Delivery instructions/safe place can be included with tracked parcels, great if you don't know when you'll be home.
• Recommended for plant deliveries.
• Orders placed before 2pm will be posted same day using Royal Mail 24 tracked and typically arrives 1-2 day after dispatch (providing all plants/dry goods are in stock).
• Next day delivery not guaranteed to all areas in the UK. Please use Express delivery for guaranteed next day delivery.
• Orders after Friday 3pm are posted first thing Monday.

• This service is fully traceable and you will be emailed a tracking code.
• Recommended for plant deliveries.
• Orders placed before 2pm will be posted same day using DPD Local next day tracked and will arrive the next working day (providing all plants/dry goods are in stock).
• Orders after Friday 2pm are posted Monday.
• If you would like your order to arrive on a specific day please please leave a note in the checkout comments box, or e-mail/call us once you've placed your order and let us know your desired delivery date.
• You must be available at time of delivery to sign for your parcel or specify a safe place in the checkout comments box.
• Next day delivery dependent on whether plants are in stock. 
• Next day delivery only applies to UK Mainland (excluding Scottish Highlands). The Scottish Highlands, Islands of Scotland, Northern Ireland, Channel Islands and the Isle of Man do not qualify for Next Day delivery, as our courier does not deliver parcels next day to these areas. Delivery to these areas can take up to 5 days using our standard delivery method. The following post codes DO NOT qualify for next day delivery : 

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  Zone C	AB 31 to AB 38, AB 40 to AB 56, IV 1 to 28, IV 30 to 32, IV 36 & 40, IV 52 to 54, IV63, KW 1 to 14, PA 21 to PA 38, PH 4 to PH 41, PH 49, PH 50. Northern Ireland (BT)
  Zone D	HS, IV 41 to 49, IV 51, 55 & 56. KA 27 & 28, KW 15 to17. PA 20, PA 41 to 49, PA 60 to 78, PH 42 to 44. ZE. Isle of Man (IM). Channel Islands

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• FREE UK DELIVERY on orders over £50.
• All orders that qualify for free delivery are sent using our Standard Delivery service (Estimated 1-3 working days)
• We post same day up to 3pm. Orders after Friday 3pm are posted first thing Monday.
• Delivery instructions or a safe place cannot be included on the package.
• If ordering plants, we recommend upgrading to express delivery at a reduced rate of £2.99.

• Your postage will be calculated at the checkout depending on the weight of your order.
• Saturday delivery available when you order before 2pm Friday.
• You must be available at time of delivery to sign for your parcel or specify a safe place
• Orders are posted provided everything is in stock.
• You  will be e-mailed your tracking code.

Returns & Refunds