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Plants FAQ
 


Where can I find advise on growing aquatic plants?


Please take a look at our plant care guides. This covers all areas of aquatic plant growing including lighting, CO2, nutrients and more.

 


Where do your plants come from?


We order in direct from European suppliers every week. You can be sure our plants are of excellent quality as they are grown under optimal conditions. We also store our aquatic plants just like our producers do. This means they are held emersed in a temperature controlled humid environment, so you can be sure they are free from algae, healthy and vibrant.
 


I have a new tank, how many plants do I need?


With each Jungle Plant Collection and Mixed Potted Plant Collection we have indicated the suggested tank size for each collection. Of course it is down to personal taste and what type of tank you wish to achieve but we always recommend planting your tank heavily from the start for greater chance of success. The above plant collections are a good starting point, you may wish to add additional plants individually.
 


Any tips on planting?


When you receive your plants, remove the pots and rock wool carefully with your fingers or use some planting tweezers.Trim off any dead or rotting leaves and trim the roots down slightly. This will make easier planting and encourage new growth. Using your tweezers, carefully push the base of the plant under the substrate/gravel, your substrate will anchor the plant down. Certain plants such as Anubias and Java Fern require attaching to rock or wood as they grow much better this way.
Depending on the species, some aquatic plants 'melt' during the first 1-2 weeks as they adjust to their new environment and tank conditions. Cryptocoryne plants are very well known for this. Once they have adjusted new growth will appear and your plants will grow back stronger (provided the growing conditions are to the plants demands).



How do you guarantee your plants to be algae free?

We hold our plants in the same way our producers do. In an emersed set-up, in a temperature controlled humid environment & with access to nutrient rich water at the roots. The result is high quality healthy plants bursting with life. As they are not submerged under water, the plants are algae free. They're also completely shrimp friendly. There have not been any chemicals or pesticides used at any point by us or our producers.


I'm a beginner, which plants do I go for?

Each plant we sell has a difficulty rating; easy, medium or hard. If your new to growing aquarium plants we suggest you stick to plants with an easy difficulty rating. For more information see our Plant Difficulty Rating System


 


Delivery FAQ


How long does it take to deliver my plants?

We post plants Monday-Thursday using 1st class Royal Mail and Interlink. We do this to ensure your plants arrive by the weekend so they are not kept in sorting offices over the weekend. After they have been posted they will take 1-2 days to arrive. Therefore if you order on a Friday your plants will be posted on the following Monday and you should receive your plants by Wednesday at the latest.

Dry goods are posted Monday-Friday 1st class.

We also have a next day delivery option which incurs an additional £4.00 in postage costs. This ensures your plants arrive next day (when you order before 2pm, stock dependent), or on a day of your choice (please specify at the checkout or email us). This method is recommended for plant orders.



What if a plant is out of stock?
If a plant is out of stock then our website will be updated. You can still order any plant that is out of stock, however we will post your order at a later date when they arrive in stock, and we will inform you when we do. We receive our weekly stock of plants on Friday's, so you will usually receive any plants that our out of stock the following week, however there is no guarantee as it depends on availability from suppliers.

 


How much do you charge for postage?


All orders are dispatched by Royal Mail 1st Class post or via courier for larger items and next day delivery. We charge £3.99 for orders up to 2KG. Postage is FREE on orders over £50. Next day delivery starts from £6.99. For more detailed information on all our delivery methods, please read our delivery section.
 


Why don't you post plants on Fridays or Saturdays?


This is to ensure your plants are not left in sorting offices over the weekend, where their health and quality could suffer. We always want your plants to arrive with you in top condition.


Do you ship outside the UK?

Yes, your postage costs will be calculated at the checkout based on what's in your basket. PLEASE NOTE: If you are ordering from overseas, YOU ORDER AT YOUR OWN RISK. We cannot be held responsible for loss, damage, delayed or undelivered packages. Please see our international delivery policy for more info.

 


What do I do if my plants arrive in poor condition?


Our plants are packaged up using lots of material to protect them whilst in transit. Packaging materials include plastic trays, bubble wrap, newspaper, cardboard and fragile tape. In the unlikely event that your plants turn up sub standard please contact us as we offer a guarantee upon the delivery of your plants. We will usually ask for a picture of what you have received, and upon confirmation of poor quality we will offer you a replacement. In this instance please contact us within 24 hours of receiving your order. We cannot offer replacement plants after this time.
Once you have planted your plants it is your responsibility to grow them. We cannot offer you a replacement if your plants die inside your tank. Please read our aquatic
plant growing guide in the articles section of our website for information on how to successfully grow aquatic plants.


How do you pack your plants?

1. Plants are packed in air tight bags to hold moisture and to securely hold them in place.
Anubias Ready for DeliveryQuality Plant Deserve Quality Package
 
2. Plants are then packed with bubble wrap to ensure they avoid any disturbance or damage whilst in transit.
Bubble Wrapped Plants
 
3. All boxed up and ready to go! Plants are sent 1st class unless an alternate delivery method is chosen.
Ready to go!